Privacy Policy

When you request an estimate or book a cleaning, we collect the details you provide: your name, email address, phone number, service address and home details (such as number of rooms), any allergies or product preferences, and your booking selections.

We use your information to:

• Provide, schedule, and confirm your cleaning service.
• Communicate with you about your booking by email, phone, and text message.
• Process payments for your service.
• Respond to your questions and improve our service.

When you provide your phone number and agree to receive text messages, we may send you service related messages such as booking confirmations, appointment reminders, and alerts when your cleaner is on the way. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, and reply HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties. We share information only with the service providers described below, and only as needed to operate our service.

We do not sell your personal information, and no mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We share information only with trusted service providers that help us operate, and only as needed to provide our service: payment processing (Stripe), text messaging (Twilio), email delivery (Resend), and scheduling (Google Calendar). We may also disclose information if required by law.

We keep your information for as long as needed to provide our service and to meet legal and accounting requirements, after which it is deleted or anonymized.

You can opt out of text messages by replying STOP. To access, update, or delete your information, or to ask a question about this policy, contact us at hello@thesageessence.com.

Sage Essence LLC, Austin, Texas. Email: hello@thesageessence.com.