Terms of Service

This messaging program sends appointment confirmation and reminder messages to customers who have booked an appointment with Sage Essence LLC through our website at https://thesageessence.com, or via our scheduling forms, and have explicitly opted in to receive SMS notifications.

Opt-in is collected through the chat widget on our website, which includes a dedicated checkbox for SMS consent. Messages include scheduling confirmations, appointment reminders, rescheduling updates, and customer support communications.

You can cancel the SMS service at any time. Simply text "STOP" to the same number that sent you messages. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us.

To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.

If you experience issues with the messaging program, reply with the keyword "HELP" for more assistance, or reach out directly to hello@thesageessence.com or call (512) 838-3469 during business hours.

Carriers are not liable for delayed or undelivered messages.

Message and data rates may apply for messages sent to you from us and to us from you.

Message frequency varies based on your service usage and appointment schedule.

For questions about your text or data plan, contact your wireless provider.

Our SMS program works with all major U.S. wireless carriers, including AT&T, T-Mobile, Verizon, and most regional carriers.

You must be 18 years or older to participate in our SMS program.

For privacy-related inquiries, please refer to our Privacy Policy at https://thesageessence.com/privacy-policy.

We comply with all applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines, regarding the use of SMS communications.

Sage Essence provides non-toxic residential cleaning in Austin, Texas. Service details, rooms, and add-ons are selected at the time of booking.

When you book, you choose a preferred date and time. We will confirm with you before the visit. Time slots are subject to availability. You can reschedule using the link provided in your confirmation.

The price shown at booking is based on the number of bedrooms and bathrooms you select and the time we estimate for your home. Texas sales tax is added at checkout. Payment is due in full when you book, through our secure checkout. If we take your booking without online payment, we send you a secure payment link instead. If a clean runs longer due to the home's condition, extra time is billed at $30 per half hour ($60 per hour) and charged to the card on file.

Only one discount or promotional code may be applied per booking, and discounts cannot be combined. Referral and welcome offers are valid on a first cleaning for new customers only.

You can cancel or move your cleaning free of charge up to 24 hours before its scheduled start time, using the link in your confirmation email.

Cancelling or moving a cleaning within 24 hours of its scheduled start time carries a $50 late change fee, charged to the card on file. The fee applies only inside that window, and we show you a notice before you confirm the change.

If something covered by your clean is not right, tell us within 24 hours of the end of your visit and we will come back to re-clean that specific area at no charge. The guarantee is a re-clean; we do not give cash refunds for cleaning already done. After 24 hours, further cleaning is a new booking.

We take care in every home we clean. To the extent permitted by law, our liability for any claim related to our service is limited to the amount you paid for that service. Please secure valuables and let us know of anything that needs special care.

Our Limited License to You

This Site and all materials available on it are the property of Sage Essence LLC and/or its affiliates or licensors and are protected by copyright, trademark, and other intellectual property laws.

The Site is provided solely for your personal, non-commercial use.

You may not use the Site or its materials in a manner that constitutes infringement of our rights or that has not been authorized by us. Unless explicitly authorized, you may not modify, copy, reproduce, republish, upload, post, transmit, translate, sell, create derivative works, exploit, or distribute any material from the Site.

However, you may download and/or print one copy of individual pages for your personal, non-commercial use, provided that all copyright and proprietary notices remain intact.

Your License to Us

By posting or submitting any material (including comments, blog entries, social media posts, photos, and videos) to us via the Site or other digital venues, you represent that you own the material or have obtained necessary permissions.

You grant us a royalty-free, perpetual, irrevocable, non-exclusive, worldwide license to use, modify, transmit, sell, exploit, create derivative works from, distribute, and publicly display such material.

Throughout the Site, we may provide links and pointers to websites maintained by third parties.

Our linking to such third-party sites does not imply endorsement or sponsorship of such sites or their information, products, or services.

The information, products, and services offered on or through the Site are provided "as is" and without warranties of any kind, either express or implied.

To the fullest extent permissible under applicable law, we disclaim all warranties, including implied warranties of merchantability and fitness for a particular purpose.

You agree at all times to indemnify and hold harmless Sage Essence LLC, its affiliates, and their respective officers, directors, agents, and employees from any claims, damages, liabilities, costs, or expenses arising out of or related to your breach of any obligation under these Terms of Service.

Certain sections of the Site may allow you to purchase products and services from third-party vendors.

We are not responsible for the quality, accuracy, timeliness, reliability, or any other aspect of these third-party products and services.

If you make a purchase from a third party linked through the Site, the information obtained during your visit (including payment details) may be collected by both the merchant and us.

Your participation in any such dealings is solely between you and the third party.

Sage Essence LLC shall not be responsible for any loss or damage incurred as a result of such dealings.

To access certain features of the Site, you may be required to register and create an account.

You agree to provide accurate, current, and complete information during registration.

You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.

If you suspect unauthorized use of your account, notify us immediately at hello@thesageessence.com.

We are not liable for any loss or damage arising from your failure to comply with this obligation.

We reserve the right to terminate or suspend your access to the Site, without notice, if we determine that you have violated these Terms of Service or engaged in inappropriate or unlawful conduct.

Upon termination, you must cease all use of the Site and any content obtained from it.

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Texas, where Sage Essence LLC operates.

Any dispute arising under these Terms shall be resolved exclusively through binding arbitration in Travis County, Texas.

We may update these Terms of Service from time to time. The latest version will always be available on our website with the effective date.

By using our website and services, you consent to these Terms of Service.